Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Control Room Shift Supervisor - Retail Environment 

Allied Universal is currently seeking a Control Room Shift Supervisor to oversee and coordinate daily control room operations. The successful candidate will be responsible for supervising control room personnel, ensuring effective monitoring and response to security incidents, and maintaining the highest standards of service delivery.

Hourly Rate: $22.72/hour
Schedule: dimanche, lundi, mardi, mercredi, jeudi 
Hours: Full-Time 
Location: Surrey, BC
Employment Type: Permanant 

The Control Room Shift Supervisor will act as the primary point of contact between control room operators, security personnel, site management, and the client. This individual will provide leadership, guidance, coaching, and support to ensure that all operational procedures, client requirements, and company standards are consistently followed.

Qualifications / Requirements

• Must be at least 18 years of age and possess a high school diploma or equivalent.

• Minimum of 1–2 years of experience in the security industry or a related field.

• Previous supervisory or team leadership experience 

• Previous experience working in a control room, security operations centre, or monitoring environment is considered an asset.

• Possess a valid Provincial Security Guard Licence.

• Strong written and verbal communication skills, with the ability to interact professionally with employees, management, clients, and emergency services.

• Strong organizational, multitasking, and problem-solving abilities.

• Ability to make sound decisions and manage multiple priorities in a fast-paced environment.

• Demonstrate strong computer skills and the ability to operate CCTV, alarm monitoring, access control, and other security-related software.

• Ability to handle emergency and crisis situations calmly, efficiently, and professionally.

• Demonstrate strong attention to detail and the ability to prepare accurate reports and maintain confidential information.

• Flexible availability to work rotating shifts, including nights, weekends, and holidays, as operationally required.

Supervisory Responsibilities

• Supervise and coordinate the daily activities of control room operators to ensure effective shift operations.

• Monitor security systems, CCTV surveillance, alarms, access control systems, and other monitoring technologies.

• Ensure all incidents, alarms, and emergency situations are addressed promptly and escalated appropriately.

• Coordinate the deployment and communication of security personnel in response to incidents and operational needs.

• Ensure accurate documentation of incidents, shift activities, daily logs, and operational reports.

• Ensure compliance with client-specific procedures, post orders, emergency response protocols, and Allied Universal policies.

• Provide coaching, guidance, performance feedback, recognition, and disciplinary recommendations to control room personnel, within the approved level of authority.

• Ensure control room personnel maintain professionalism, confidentiality, and appropriate communication at all times.

• Assist with scheduling, attendance monitoring, training coordination, and other administrative responsibilities as required.

• Prepare and submit operational reports and recommendations to management.

• Act as the main point of contact for the client and Operations Management during assigned shifts.

Working Conditions / Physical Requirements

The successful candidate must be able to:

• Work in a control room environment for extended periods.

• Remain seated or standing for prolonged periods while monitoring security systems.

• Work various shifts, including overnight shifts, weekends, and holidays.

• Occasionally walk throughout the facility and respond to operational situations.

• Work in various environmental conditions, including cold weather, rain, snow, or heat, when operationally required.

• Occasionally lift or carry up to 40 pounds, as required by the position.

Allied Universal® is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.