Operations Manager - Security
Employment Type: Full-Time
Location: Greater Toronto Area (GTA)
Work Model: Hybrid (Remote, Office and On-Site)
Salary Range: $58,500 per year (includes car allowance)
Other Benefits: Fuel allowance (non-taxable) + performance-based bonuses
Position Overview
Reporting to the Regional General Manager, the Service Manager is responsible for leading and overseeing security operations across the GTA branch. This role ensures the safety and protection of clients, personnel, and assets while maintaining high service standards. The Service Manager will supervise a team of security professionals, implement operational strategies, and foster strong client relationships.
Key Responsibilities
1. Operational Management
- Oversee day-to-day security operations across assigned client sites.
- Ensure full compliance with company policies, procedures, and regulatory requirements.
- Conduct regular site inspections and operational audits.
- Develop, implement, and maintain emergency response plans and protocols.
2. Client Relationship Management
- Build and maintain strong, long-term client relationships.
- Respond promptly and effectively to client inquiries and concerns.
- Conduct regular client meetings to review service performance and evolving security needs.
- Prepare and deliver detailed security reports and performance updates.
3. Financial Oversight
- Support branch budgeting processes and ensure cost-effective operations.
- Monitor expenses related to security services and identify cost-saving opportunities.
- Contribute to strategies aimed at achieving financial and operational targets.
4. Business Development
- Identify and pursue new business opportunities within the GTA region.
- Collaborate with the sales team to develop proposals and secure new contracts.
- Stay informed on industry trends, competitor activity, and market conditions.
5. Compliance & Reporting
- Ensure accurate documentation of all security operations and activities.
- Prepare and submit regular reports to regional leadership.
- Maintain compliance with contractual obligations and industry standards.
Qualifications
Work Environment
- Combination of office-based work and on-site client visits.
- Main office located in Mississauga
- Availability to respond to emergencies outside regular business hours as required.
Compensation & Benefits
- Competitive salary with performance-based bonus opportunities.
- Flexible tiered benefits program (Bronze, Silver, Gold plans).
- Pension plan.
- Company vehicle or car allowance, including fuel card.
- Comprehensive wellness program, including enhanced vacation and leave policies.
- Ongoing professional development and training opportunities.