We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Allied Universal is seeking an Incident Reporting Centre Operator in Waterloo, Ontario.

Job Title: Incident Reporting Centre Operator
Location: Waterloo, ON
Type: Part time, may lead to Full time
Pay Rate: $ 26.11 per hour

Shifts: Various shifts - Flexibility required

**Must have a 5 year Residency in Canada due to the clearance requirements

We are looking for a vigilant and detail-oriented Incident Reporting Centre Operator to join our team.

This role is essential for maintaining security and safety through the monitoring and reporting of
incidents, ensuring adherence to security protocols, and responding to emergencies. Must be available
to cover a variety of shifts, including morning, afternoon, and overnight shifts, throughout both
weekdays and weekends.

RESPONSIBILITIES :
 Continuously oversee alarm systems and CCTV cameras to detect and assess potential security
threats.

 Document and report incidents accurately, ensuring all relevant details are captured for future
reference and analysis.
 Evaluate situations to determine the level of risk and recommend appropriate responses.
 Maintain clear and professional communication through email correspondence with team
members and other stakeholders.
 Manage remote access to secure areas, ensuring that only authorized personnel are allowed
entry.
 Conduct routine checks of security systems and equipment to ensure they are functioning
correctly and are up to date.
 Act swiftly in emergency situations, coordinating with law enforcement and emergency services
as necessary.
 Maintain accurate logs of incidents, inspections, and other relevant documentation for
compliance and review.

REQUIREMENTS :
 1-2 years of experience working in a security operations center
 Must have a valid Ontario Security License.
 Flexibility and a willingness to work during different times of day and on weekends.
 Must be at least 18 years old.
 High school diploma or equivalent/GED or equivalent work experience
 Must have resided in Canada for 5 years or more to obtain site specific security clearance
 Familiarity with operating technology and wireless communication systems at client-specific
sites.
 Good working knowledge of Microsoft Office
 First Aid and CPR

BENEFITS:
 Opportunities for career growth and advancement.
 Paid training and development programs.

Disclaimer:
As part of our standard hiring process, all candidates being considered for employment with Allied
Universal are required to undergo a background check. This background check may include, but is not
limited to, criminal history, employment verification, education verification, and professional
references.

Allied Universal® provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information:  www.AUSecurity.ca.