We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

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Allied Universal is seeking Bilingual - Incident Reporting Centre Operator in Toronto, Ontario.  

Job Title: Bilingual - Incident Reporting Centre Operator

Location: Toronto, ON

Type: Full Time

Pay Rate: $27.00 to $29.00 per hour

Shifts: Continental Rotation

Overview:

Allied Universal is seeking a French Bilingual - Incident Reporting Centre Operator  to support our client, a leading financial institution. The ideal candidate will possess exceptional communication skills in both English and French, strong attention to detail, and the ability to manage multiple priorities in a fast-paced, high-security environment.

This role plays a critical part in maintaining the safety and security of client assets, employees, and facilities by monitoring incidents, assessing risks, and ensuring accurate and timely reporting.

Responsibilities:

• Monitor CCTV systems, alarms, and access control systems to detect potential security threats.

• Log and report incidents with precision, ensuring all details are accurately recorded and escalated when necessary.

• Evaluate and respond to real-time incidents, determining the level of urgency and appropriate actions.

• Communicate professionally in both French and English with internal teams, stakeholders, and emergency contacts.

• Manage remote access for authorized personnel while ensuring compliance with security protocols.

• Conduct routine system checks to verify equipment and communication systems are fully operational.

• Coordinate with law enforcement, emergency services, and site personnel during emergencies.

• Maintain thorough and organized records for audits, compliance, and incident follow-ups.

Requirements:

• Fluency in both French and English (verbal and written) is mandatory.

• 1–2 years of experience in a Security Operations Center (SOC), GSOC, or Incident Reporting Center (IRC) environment preferred.

• Must be 18 years of age or older.

• High school diploma or equivalent (GED).

• Proficient in Microsoft Office Suite and comfortable using multiple security software systems.

• Strong multitasking and communication skills.

• Flexibility to work various shifts, including weekends and holidays.

Benefits:

• Paid training and continuous professional development.

• Opportunities for career growth and advancement within a global organization.

• Supportive, inclusive, and bilingual work environment.

Disclaimer:

As part of our standard hiring process, all candidates being considered for employment with Allied Universal are required to undergo a background check, which may include, but is not limited to: criminal history, employment verification, education verification, and professional references.

Allied Universal® provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information:  www.AUSecurity.ca.