We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

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Job Title: Bilingual Security Account Manager

Location: Toronto, Ontario (GTA Region)

Job Type: Full-Time

Schedule: Monday – Friday (40 hours/week)

Salary Range: $88,000 – $90,500 annually

Additional Compensation: Car allowance and fuel card

Overview:

Allied Universal® is seeking a Bilingual Security Account Manager for a high profile Tech Client to lead and manage client accounts across Canada. This role is responsible for ensuring high-quality service delivery, operational excellence, and strong client relationships. The ideal candidate is fluent in French and English and has experience managing multi-site operations and remote teams. The Bilingual Security Account Manager will maintain a regular presence in the Toronto location with frequent GTA site visits.

Responsibilities:

• Serve as the primary contact for clients in the GTA, Montreal, and Alberta
• Conduct client meetings, site inspections, and operational reviews
• Prepare and present performance reports to clients and internal teams
• Monitor KPIs and implement service improvement strategies
• Manage budgets and ensure compliance with contract terms
• Lead or support investigations, audits, and incident responses
• Build and maintain strong relationships with clients and internal stakeholders
• Support operations with scheduling, staffing, and resource allocation
• Supervise and mentor on-site supervisors and security professionals
• Conduct regular site visits and performance evaluations
• Provide training and development opportunities to team members

Qualifications:

• Fluent in French and English (written and spoken) — required
• Ontario Security License — required
• Post-secondary education in Security Services, Business Administration, or a related field (or equivalent experience)

Experience Requirements:

• At least 2 years of client-facing management experience in security services
• Experience managing multi-site operations and remote teams preferred
• Proven success in client relationship management and service delivery
• Background in customer service, law enforcement, military service, or risk management is a plus!

Work Environment:

• Hybrid work model: remote and office-based as needed
• Frequent travel within the GTA and occasional travel to other provinces (up to 10%)
• Must be comfortable working independently while traveling

Benefits:

• Car allowance and fuel card
• Comprehensive benefits package (health, dental, retirement plans)
• Career development and advancement opportunities
• Inclusive and collaborative work culture

Allied Universal® provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUSecurity.ca.

At Allied Universal®, we are proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We welcome and encourage applications from individuals of all backgrounds, including but not limited to those from underrepresented communities, women, Indigenous peoples, and persons with disabilities.

Allied Universal is committed to providing accommodations for persons with disabilities throughout the recruitment process. If you require accommodation, please let us know and we will work with you to meet your needs.