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Job Title: Assistant Supervisor – Security Services

Location: Guildford – Surrey, BC
Position Type: Full-Time, Permanent
Wage: $26.00 – $26.50 per hour

Schedule Options:

• Saturday & Sunday – Days ; Wednesday to Friday – Afternoons, or
• Saturday & Sunday – Afternoons ; Monday, Tuesday & Friday – Afternoons

Position Overview

Allied Universal is hiring an Assistant Supervisor – Security Services to support the delivery of high-quality security operations at a busy, high-profile shopping centre in Guildford (Surrey, BC). This vibrant retail hub welcomes thousands of visitors each day and requires strong leadership to ensure the safety and comfort of guests, staff, and tenants.

The Assistant Supervisor – Security Services reports to the Security Supervisor and helps coordinate daily security operations. This role includes team supervision, incident response, reporting, and supporting client and guest relations.

Key Responsibilities

Leadership & Team Support

• Assist in supervising day-to-day security operations and personnel
• Act as lead during shifts in the absence of the Security Supervisor
• Provide training, coaching, and mentoring to team members
• Ensure staff adhere to professional conduct, dress code, and post orders

Site Patrols & Incident Response

• Conduct regular foot patrols and monitor security systems (CCTV, access control, alarms)
• Respond to incidents and emergencies promptly and professionally
• Investigate and document all security-related events and concerns
• Follow site-specific procedures for emergency response and reporting

Administration & Communication

• Maintain accurate and timely shift logs, incident reports, and patrol documentation
• Oversee radio communications, keys, access cards, and security tools
• Coordinate shift schedules and assist with team coverage
• Build strong working relationships with tenants, management, and first responders

Health, Safety & Compliance

• Enforce site policies and ensure team compliance with safety regulations
• Identify and report safety hazards, maintenance concerns, or suspicious activity
• Support Occupational Health & Safety initiatives

Qualifications & Requirements

• Valid BC Security Worker License
• Minimum 2 years of experience in a security role, preferably in retail, commercial, or public spaces
• Previous supervisory or team lead experience is an asset
• Valid First Aid/CPR Certification
• Strong written and verbal communication skills
• Comfortable using technology including computers, security software, and mobile reporting tools

Key Competencies

• Proven leadership and team coordination skills
• Excellent customer service and interpersonal abilities
• Confident and calm in high-pressure situations
• Strong problem-solving and conflict resolution capabilities
• Reliable, professional, and highly organized

Working Conditions

• Must be available for rotating shifts, including weekends and holidays
• Must be physically able to perform patrols (both indoor and outdoor)
• May be exposed to a variety of weather conditions during outdoor duties

Allied Universal is proud to be an equal opportunity employer. We are committed to providing a safe, respectful, and inclusive work environment. If you are a motivated and service-focused professional with leadership experience in security, we encourage you to apply

Allied Universal® provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information:  www.AUSecurity.ca.