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Job Title: Security Assistant Supervisor
Location: Downtown Victoria, BC
Position Type: Full-Time, Permanent
Wage: $23.00 to $23.50 per hour
Schedule:

• Tuesday to Thursday: 12:00 p.m. – 8:00 p.m.
• Friday & Saturday: 8:00 a.m. – 4:00 p.m.

Position Overview

Allied Universal is seeking a Security Guard Assistant Supervisor to join our team at a high-profile shopping center in downtown Victoria. This retail and tourism hub welcomes millions of guests annually and requires a strong, service-focused security presence.

Reporting directly to the Security Supervisor, the Assistant Supervisor helps coordinate the day-to-day operations of the on-site security team. This role provides guidance to front-line staff, ensures consistent security standards, and plays a vital role in incident response and guest relations.

This position requires eligibility for Reliability Clearance. Applicants must have lived in Canada for a minimum of 5 consecutive years to be considered.

Key Responsibilities

Leadership & Team Support

• Assist in supervising on-site security personnel and daily shift operations
• Serve as acting supervisor when the Security Supervisor is unavailable
• Provide mentorship, guidance, and on-the-job training to security staff
• Help ensure team members meet appearance, conduct, and performance standards

Site Patrols & Incident Response

• Monitor property through regular patrols and surveillance systems
• Respond to incidents, alarms, and emergencies according to site protocols
• Investigate security-related issues and complete thorough reports
• Monitor and operate CCTV, access control, and other security systems

Administration & Communication

• Maintain detailed and accurate incident logs, reports, and shift notes
• Ensure functionality and accountability of security equipment (radios, keys, access cards, etc.)
• Liaise effectively with site management, tenants, guests, and emergency responders
• Assist with scheduling, shift coverage coordination, and operational planning

Health, Safety & Compliance

• Enforce mall-specific security policies and procedures
• Support compliance with Occupational Health & Safety standards
• Identify safety concerns, maintenance issues, or hazards and report accordingly

Qualifications & Requirements

• Valid BC Security Worker License
• Eligible for Reliability Clearance (must have resided in Canada for the past 5 years)
• Minimum 2 years of experience in a security role (retail or public venue experience preferred)
• Previous supervisory or team lead experience is an asset
• Valid First Aid/CPR Certification
• Strong verbal and written communication skills
• Comfortable using computers, incident management software, and mobile tools

Key Skills

• Leadership and team coordination abilities
• Strong observation, reporting, and conflict resolution skills
• Excellent customer service and interpersonal skills
• Calm, professional, and confident in fast-paced or high-pressure situations
• Organized, detail-oriented, and reliable

Working Conditions

• Must be available to work a flexible schedule, including weekends and holidays
• Physically able to conduct patrols (indoor and outdoor) and respond quickly to incidents
• Exposure to varying weather conditions depending on patrol zones

Allied Universal is proud to be an equal opportunity employer and values diversity at all levels of our organization. We encourage all qualified candidates who meet the security and clearance requirements to apply.

Allied Universal® provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information:  www.AUSecurity.ca.