We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

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Site Security Account Manager (Toronto)

Location: North York, ON (near Dufferin & Steeles)
Salary Range:  $78,000 to $81,000
Schedule: Full-Time – Monday through Friday 0800-1630

Allied Universal is hiring a Site Security Account Manager for a high-security pharmaceutical facility in North York. This role requires a minimum of 2 to 5 years of experience directly managing people, with a strong preference for candidates who have led security teams in pharmaceutical, healthcare, or banking environments.

Overview:

• Oversee all aspects of site security operations
• Manage scheduling, staffing, and performance
• Maintain strong client relationships and ensure contract compliance
• Drive team development and operational excellence

We are seeking a reliable, proactive leader with proven experience in high-security or regulated settings.

Site Requirements (Vaccinations) Proof of the following vaccinations:

• Diphtheria
• Pertussis
• Tetanus
• Influenza

Additional vaccinations may be mandated in the future based on site requirements or changes to health and safety protocols.

Key Responsibilities:

• Provide direct leadership and supervision to on-site security staff, both guards and supervisors
• Oversee daily operations and ensure compliance with site protocols and pharmaceutical regulations
• Enforce post orders, emergency procedures, and incident response protocols
• Conduct random inspections of shifts/posts to ensure staff compliance with duties
• Interview, screen, and onboard new hires
• Investigate incidents and complete detailed, accurate reports
• Serve as the main point of contact between the client and Allied Universal management
• Lead performance reviews, staff coaching, and corrective actions as needed
• Manage scheduling, time-off requests, and weekly payroll submission
• Coordinate coverage for all absences, vacations, and special assignments
• Facilitate site-specific training and ensure ongoing development of team members
• Provide after-hours and emergency response support when required
• Foster a culture of accountability, professionalism, and continuous improvement

Qualifications:

• Minimum 2 to 5 years of management experience in security operations, ideally in pharmaceutical, healthcare, or regulated environments
• High school diploma or GED required (post-secondary education preferred)
• Valid Ontario Security Guard License
• Valid Ontario G-Class Driver’s License and clean driving record
• Strong leadership, communication, and conflict-resolution skills
• Knowledge of security systems (CCTV, access control, intrusion alarms, etc.)
• Proficient with Microsoft Office, scheduling tools, and incident reporting systems
• Ability to manage multiple tasks in high-pressure environments
• CPR and First Aid Level C Certification (or willingness to obtain – reimbursement provided)

Hiring Process:

Candidates must successfully complete:

• Criminal background check (7 years)
• Education verification
• Employment history (past 7 years or up to 3 employers)
• Professional reference checks

What We Offer:

• Full-time employment with consistent scheduling
• Competitive pay and benefits package (health & dental)
• Paid training and professional development
• Growth opportunities within Allied Universal’s expanding team

Allied Universal® provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUSecurity.ca. We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.